http://shortbackfocus.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Download issues: You have problems that prevent you from downloading the product. http://shortbackfocus.com recommends that you contact the support team for your browser provider, as http://shortbackfocus.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.